“DW Netcom Ltd – Expert IT Solutions for Growing Businesses.”
IT Support Services
We provide bespoke IT services to suit your company requirements and budget and we have in depth knowledge and experience of supporting systems and software including Window Servers and associated services, Exchange Server, Small Business Servers, SAGE Accounts, Sage Payroll, IRIS, MS Office including Office 365, Emacs, AutoFlow, Clocking Systems, Dictaphone Software, Dragon Speech Recognition Software, PBX configuration, Data Switches , firewalls and routers, Hardware and Software VPN links, Garage Manager, Elvis, NAS devices, Acronis, ArcServ, Windows Backup, Backup Exec, Tapeware, Realtime Sync software, File Access Auditing Software, System Imaging / cloning software, customisation tools, Group Policies, CRM software, CCTV Systems, Mobile Device / phone configuration, and many more“
Our offerings are in 4 main areas:
This can be purchased on a fault by fault basis at any time, where a fixed fee is given for resolution. It is recommended that you contact the live chat portal or call our main number to describe your fault as we can provide a fast estimate for resolution. In most cases faults can be resolved remotely, minimising costs and speeding up the process. All fault repairs are guaranteed for 1 month, following successful resolution.
This service caters primarily for customers who have migrated their systems to cloud based services. However, we can provide a remote support only service for office environments as well as field / home based users.
This is our budget level service to businesses who require an agreement in place that guarantees a response time to critical it related faults within their business. It acts as an insurance policy and gives peace of mind that there is a IT professional who is familiar with their systems to hand when needed. Whilst some essential proactive support is included, it is mainly a reactive service to critical problems which affect the whole company such as no email, file system down, etc.
This is our flagship service where we become your fully outsourced it department and manage all aspects of your it, from ensuring that Backups are completed successfully and notifications are sent out, to drawing up disaster recovery plans and ensuring systems are fully maintained, updated and protected. We also provide advice and inform of new technologies that may help your business to become more competitive in the market place.
Whatever your IT support requirements we can provide a bespoke support service for your company which fits your budget even if it does not fit into one of our main areas above.
Feel free to contact us and we will discuss our support services and options with approximate costings for your business or project. We also provide a free “no obligation” initial visit to site to enable us to give more accurate cost estimates.
We are based in High Wycombe but we normally cover areas within 30 miles and Central London.